FOI release

Language services provision at Oxford University Hospitals NHS Foundation Trust

Case reference FOI2026/03336

Received 16 July 2026

Published 1 October 2026

Request

I would like to request the information below under the Freedom of Information Act (200).

1 Are language services (including interpreting, translation and non-spoken) accessed via a framework or individual tender? If a framework, what framework(s) is it?

2 What is the expiry date/s of your current language services contracts including telephone interpreting, face to face interpreting spoken and non-spoken and translation?

3 Who is your current provider for each of these services?

4 What was the spend by year for the last 2 financial years (2024 and 2025) in total and broken down by service?

i. Telephone Interpreting
ii. Face to Face Interpreting
iii. British Sign Language
iv. Translation

5 Could you please provide historical use for each service for 2025? Please highlight if you are referring to number of assignments or hour/minutes this response.

i. On-site spoken
ii. Onsite non-spoken
iii. Telephone interpreting
iv. Video spoken
v. Video non-spoken
vi. Translation

6 Are you currently using any AI-based technology for language services? If so, could you please clarify how and where these technologies are being leveraged at the moment?

7 Who is the Contract Manager and Senior Responsible Owner in regarding language services?

Response

1 Are language services (including interpreting, translation and non-spoken) accessed via a framework or individual tender? If a framework, what framework(s) is it? Language Services (NOE.0583)



2 What is the expiry date/s of your current language services contracts including telephone interpreting, face to face interpreting spoken and non-spoken and translation? 31/05/2028

3 Who is your current provider for each of these services? Absolute Interpreting & Translations

4 What was the spend by year for the last 2 financial years (2024 and 2025) in total and broken down by service? 2024    £193K     2025  £253K not able to provide breakdown

i. Telephone Interpreting           
ii. Face to Face Interpreting
iii. British Sign Language
iv. Translation

5 Could you please provide historical use for each service for 2025? Please highlight if you are referring to number of assignments or hour/minutes this response.

i. On-site spoken  this is charge by the meeting normally a minimum of 2 hours
ii. Onsite non-spoken this is charge by the meeting normally a minimum of 2 hours
iii. Telephone interpreting charged by the duration of the call
iv. Video spoken charged by the duration of the call
v. Video non-spoken charged by the duration of the call
vi. Translation charged by the number of words

6 Are you currently using any AI-based technology for language services? If so, could you please clarify how and where these technologies are being leveraged at the moment? No

7 Who is the Contract Manager and Senior Responsible Owner in regarding language services?

  1. Procurement act as the contract manager.

  1. Head of patient Experience is the Senior Responsible Owner in regarding language services

 

Documents

There are no documents for this release.

This is Oxford University Hospitals NHS Foundation Trust's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.